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Help with your account

Anyone can find themselves in financial difficulty. Please contact us as soon as possible if you are struggling financially and are worried about keeping up with your payments.

Tailored support is available to all impacted customers and we have a number of options to help our clients. Where appropriate, this can include agreeing reduced or no payments for a period of time. It is important that you contact us to discuss your individual circumstances as your options will depend on your financial situation.

Getting in touch

Please call us on 0800 612 7188, email our team at or fill in the online Contact Us form on our website to get help with your payments. We understand that talking about money is not always easy and we want to assure you that we are committed to helping you with your repayments.

Free debt advice

Research has shown that those who get debt advice find it useful. If you are worried about your financial circumstances, you can speak to an independent advisor, such as:


National Debt Line:

Other resources

For more information on managing your money, you can also read the MoneyHelper’s useful guidance on a range of financial issues.

You can find more information about support for customers in financial difficulty and the latest research on this topic from our regulator, the Financial Conduct Authority, here.