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Where can I get help if I am worried about my upcoming payment?

If you are worried about your upcoming payment, please get in touch with us as soon as you can so that we can discuss your latest circumstances with you and help you make your repayment in a way that you can afford.

Please note, we may require you to send us evidence of the changes in your circumstances in order to amend your agreed repayments. The more information you can provide us with, the better informed decision we can make.

If you feel your debt is getting out of hand and you are struggling to keep track of your payments, you can also contact a free and unbiased debt advice service who can help you get back on track by providing you with various repayment options for your circumstances.

StepChange ( or National Debt Line ( are all free and impartial services that you can talk to either for advice or for more substantial help.